... be in understanding why their mediator is acting in a certain manner, and they may ultimately experience greater satisfaction. Satisfaction Mediation Impartiality Neutrality Symmetry Transparency While acknowledging the diverse practice of mediation across individuals and cultures, we have chosen...

... distinguishing between neutrality and impartiality, perspectives on mediator influence on the outcome and neutrality as a continuum. Bernard et al. (1984) described a continuum of neutrality regarding outcome marked by two polar positions. On the one end of the spectrum is the neutralist...

...Richard A. Posthuma; Jean Poitras Purpose Mediators' impartiality and empathy are two classical factors in the parties' trust in mediators. However, mediators are often torn between being impartial and being empathetic. The aim of this paper is to explore this empirically. Design/methodology...