... fulfillment with their employer on their engagement, the authors study the mechanisms underlying these disparities such as psychological empowerment, perceived justice and length of contract. Design/methodology/approach The authors apply a two-wave study approach comparing the temporal effects...

... by their perceived justice in the context of service failure. This study aims to probe the possible mediating and moderating effects caused by the process where consumers form their thoughts and actions. Design/methodology/approach This study conducts a survey to consumers after restaurant dining. This study...