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Keywords: Positive word of mouth
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Journal Articles
International Journal of Conflict Management (2017) 28 (4): 437–463.
Published: 14 August 2017
... collects data from 262 respondents and analyzes the data with the structural equation modeling. Findings The results indicate that perceived justice has significant effect on empathy, anger, positive word-of-mouth, repurchase intention and revenge. Empathy has a significant and positive effect...
