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Keywords: Promise
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Journal Articles
The impact of apologies and promises on post‐violation trust: The mediating role of interactional justice
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International Journal of Conflict Management (2012) 23 (3): 224–247.
Published: 29 June 2012
...Edward C. Tomlinson Purpose This research aims to separate the effect of a promise from an apology, examine interactional justice as a theoretical mechanism explaining the relationship between these accounts and post‐violation trust, examine how message content compares to the gesture of sending...
