... Publishing Limited Licensed re-use rights only Conflict escalation Politeness theory Positive face threats Power Reaction functions Relational distance Social interactionist theory One of the most significant issues in conflict scholarship and practice across disciplines is how conflicts...

... distance and power differential mediated this relationship as predicted by politeness theory. Design/methodology/approach To test the hypotheses, a 2 × 2 × 2 design was implemented manipulating the variables face (positive and negative), relational distance (business and personal) and power...