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Keywords: Soft tactics
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Journal Articles
International Journal of Conflict Management (2014) 25 (1): 21–37.
Published: 04 February 2014
... with the outcome and their evaluation of the mediator's contribution. Findings – A low rate of refusal to participate in court-referred mediation was found. Also, the higher the ratio of soft tactics to pressure tactics employed (by all parties involved) during the process, the higher the rate of agreements...
