... of their mediator and satisfaction with the mediation process. Design/methodology/approach This mixed-method study surveyed parties and mediators from 35 naturally occurring mediation sessions at community mediation centers about their perceptions of neutrality, symmetry, transparency and satisfaction...

...' review of literature that could potentially influence parties’ attributions of mediator neutrality: symmetry and transparency. Symmetry refers to the equal treatment of parties, whereas transparency refers to providing an explanation of past or future behavior. Research on whether symmetry...