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Christian Nordhorn
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Journal Articles
Customers’ emotions in real time: measuring affective responses to service and relationship quality at the reception desk
Available to Purchase
International Journal of Culture Tourism and Hospitality Research (2018) 12 (2): 173–184.
Published: 30 July 2018
Journal Articles
Being a guest – perspectives of an extended hospitality approach
Available to Purchase
International Journal of Culture Tourism and Hospitality Research (2016) 10 (4): 424–439.
Published: 03 October 2016
