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Ana Carolina Ferreira Costa
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Journal Articles
Digitalization of customer service in small and medium-sized enterprises: drivers for the development and improvement
Available to PurchaseAna Carolina Ferreira Costa, Fernando Capelo Neto, Maximilian Espuny, Aglaé Baptista Torres da Rocha, Otávio José de Oliveira
International Journal of Entrepreneurial Behavior & Research (2024) 30 (2-3): 305–341.
Published: 19 September 2023
