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Volume 9, Issue 5
1 September 1996
International Journal of Health Care Quality Assurance Cover Image for Volume 9, Issue 5
Research Article| September 01 1996

A glossary of terms encountered in quality and customer service

Publisher: Emerald Publishing
Online ISSN: 1758-6542
Print ISSN: 0952-6862
© MCB UP Limited
1996
Int J Health Care Qual Assur (1996) 9 (5): 24–36.
https://doi.org/10.1108/09526869610125019

A glossary of terms and definitions relating to the fields of quality and customer care, exemplified by reference to health care.

Keywords: Customer service, Health care, Quality, Terminology
© MCB UP Limited
1996
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