Issues

Factors influencing audit in general practice

Carol Davies; Joy Fletcher; Ala Szczepura; John Wilmot
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A priority queuing model to reduce waiting times in emergency care

Kris Siddharthan; Walter J. Jones; James A. Johnson
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The quality of prescribing in general practice

John Holden; Robert Wilson
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A glossary of terms encountered in quality and customer service

Brian Moores
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Can we measure the effectiveness of our organizations?

Tom Butler; James Kendra; Ruth Grimley; Brenda Taylor
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Pregnancy care of the low risk woman: the community‐hospital interface

Lucy H. Kean; David T.Y. Liu; Sue Macquisten
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Customers and contractors in the new NHS

J.S. MacKeith
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