Total Quality Management: Is There Any Point in It?

Questions whether people really understand what total quality management is, what it can do to an organization, how the organization can cope with fully espousing a TQM strategy in a general environment in which TQM is not understood. Asks whether there are any benefits for patients, can it be proved, and how long will it take? Explains how a district health authority has approached total quality management and identifies some benefits to customers.