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Volume 1, Issue 6
1 June 1991
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 1, Issue 6
Research Article| June 01 1991

Quality health care Available to Purchase

H. Koch;
H. Koch
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A. Lloyd;
A. Lloyd
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B. Dawson
B. Dawson
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1991
Managing Service Quality: An International Journal (1991) 1 (6): 343–346.
https://doi.org/10.1108/09604529110028904

Describes how a Bristol‐based health authority has established its own TQM approach for continuous improvement of patient care and customer service. Presents the components of their TQM strategy ‐ ′Towards Total Quality′, together with the key opportunities and obstacles inherent in implementing TQM.

Keywords:
CUSTOMER SERVICE, HEALTH CARE, TQM, UNITED KINGDOM
This content is only available via PDF.
© MCB UP Limited
1991
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A focus on information overload
Managing Service Quality: An International Journal (May,1993)
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Int J Health Care Qual Assur (September,1994)
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