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Volume 3, Issue 5
1 May 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 5
Research Article| May 01 1993

Steaming ahead with change Available to Purchase

M. Williams
M. Williams
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (5): 49–52.
https://doi.org/10.1108/EUM0000000003193

Discusses briefly the introduction of the British Rail Passenger′s Charter, and explains how the charter has been received and how effective it has been. Describes advantages and disadvantages of the charter. Highlights the achievements of British Rail′s InterCity services.

Keywords:
CUSTOMER SERVICE, Rail transport, SERVICE QUALITY, TQM, UNITED KINGDOM
This content is only available via PDF.
© MCB UP Limited
1993
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