Living in the new age: using collaborative digital technology to deliver health care improvement

States that finding an effective method for helping teams to make better use of time is critical to the delivery of the current policy agenda within the UK National Health Service (NHS). Details the introduction of a communication technology into the work of the NHS, piloted by the Learning Alliance, a virtual team of development staff providing support to over 100 organisations, which hopefully will help solve the problem of time wastage. Concludes that the key to successful technology supported collaboration depends not only on the technology, but also on the organisation’s ability to adopt an entirely new way of working.