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Volume 17, Issue 6
1 October 2004
International Journal of Health Care Quality Assurance Cover Image for Volume 17, Issue 6
Case Report| October 01 2004

Quality management in health care: a 20‐year journey

;
Ulises Ruiz
Head, TQM Division, Instituto Universitario de Evaluación Sanitaria, Facultad de Medicina, Universidad Complutense de Madrid, Madrid, Spain
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Jose Simon
Director, TQM Division, Instituto Universitario de Evaluación Sanitaria, Facultad de Medicina, Universidad Complutense de Madrid, Madrid, Spain
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6542
Print ISSN: 0952-6862
© Emerald Group Publishing Limited
2004
Int J Health Care Qual Assur (2004) 17 (6): 323–333.
https://doi.org/10.1108/09526860410557570

In this article, the total quality programme in the Spanish health‐care system (1986‐1992) and the subsequent quality improvement steps that have led to definition and implementation of such an integrated framework, seeking a quality management system and patient safety, are discussed.

Keywords: Quality management, Patient care, Safety, Spain
© Emerald Group Publishing Limited
2004
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