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Guest editorial

Kristina L. Guo
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Call for papers

Call for papers

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Quality improvement techniques to improve patient satisfaction

E. Joseph Torres; Kristina L. Guo
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Quality management in health care: a 20‐year journey

Ulises Ruiz; Jose Simon
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Analysis of the forms, functions and facilitation of social support in one English county: a way for professionals to improve the quality of health care

Derek Milne; Andrea McAnaney; Ben Pollinger; Katie Bateman; Emma Fewster
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Identification of seniors at risk: process evaluation of a screening and referral program for patients aged ≥75 in a community hospital emergency department

Rebecca N. Warburton; Belinda Parke; Wynona Church; Jane McCusker
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Completing the circle: from PD to PDSA

Paul Walley; Ben Gowland
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Nursing work environment and quality of care: differences between units at the same hospital

Jane McCusker; Nandini Dendukuri; Linda Cardinal; Johanne Laplante; Linda Bambonye
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A new tool for measurement of process‐based performance of multispecialty tertiary care hospitals

Seetharaman Hariharan; Prasanta K. Dey; Harley S.L. Moseley; Areti Y. Kumar; Jagathi Gora
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