Issues

Process analysis in general practice ‐ a new perspective?

Ruth J. Boaden; Judy M. Zolkiewski
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Block appointments in an overloaded South African health centre: quantitative and qualitative evaluation

Hassan Mahomed; Max O. Bachmann
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Comparing public and private hospital care service quality

David Camilleri; Mark O’Callaghan
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Southampton University Hospitals NHS Trust: our approach to performance management

Stephen J. Mittler
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Accountability and quality in managed care: implications for health care practitioners

Aram Dobalian; Patrick Asubonteng Rivers
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