Issues

Recent publications

Practical Patient Safety

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Patient Safety and Quality of Care in Intensive Care Medicine

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Health Care Errors and Patient Safety

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News and views

Ghana - Ghanaian nurses train in US to improve childbirth conditions

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Europe - Dutch health system tops Euro survey

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India - Home-grown vaccines are crucial for public health

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USA - Patient safety organizations: building a safer healthcare system

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Canada - New screening test could reduce high mortality rates in patients with liver cancer

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World Health Organization

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Middle East - Arab experts to discuss quality health services

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Scotland - C.Diff and MRSA at record low

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United Kingdom - Does improving quality save money?

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Europe - Health equals wealth

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Australia - Discovery extends life of donor hearts

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USA - Americans are looking online for healthcare data

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Saudi Arabia - New diabetes centre opening in Jeddah

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Editorial

Editorial

Kay Downey Ennis
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Softer perspectives on enhancing the patient experience using IS/IT

Udechukwu Ojiako; Stuart Maguire; Lenny Koh; Tracey Grainger; Dave Wainwright
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Assessing operational effectiveness in healthcare organizations: a systematic approach

Carlos F. Gomes; Mahmoud M. Yasin; Yousef Yasin
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Measuring perceived quality of health care services in India

Ritu Narang
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Benefits of participating in accreditation surveying

Judith Lancaster; Jeffrey Braithwaite; David Greenfield
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Emotional predictors of consumer's satisfaction with healthcare public services

Helena Vinagre; José Neves
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Referral pathways of patients with gallstones: A potential source of financial waste in the UK National Health Service?

David Borowski; Margaret Knox; Venkat Kanakala; Stuart Richardson; Keith Seymour; Stephen Attwood; Bary Slater
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Quality of care and patient satisfaction: a new theoretical and methodological approach

Gerry Larsson; Bodil Wilde‐Larsson
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A hands‐on experience of the voice of customer analysis in maternity care from Iran

Siamak Aghlmand; Aboulfath Lameei; Rhonda Small
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