Issues

Supporting healthcare staff in their QA duties

Keith Hurst
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National early warning score (NEWS) – evaluation in surgery

Peter M Neary; Mark Regan; Myles J Joyce; Oliver J McAnena; Ian Callanan
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Does sustained involvement in a quality network lead to improved performance?

Jane Solomon; Crispin Day; Adrian Worrall; Peter Thompson
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TeamSTEPPS implementation in community hospitals: Adherence to recommended training approaches

Marcia M Ward; Xi Zhu; Michelle Lampman; Greg L. Stewart
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Human factors paradigm and customer care perceptions

Colin Clarke; Lesley-Jane Eales-Reynolds
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Medical laboratory quality systems – a management review

Dimitris Theodorou; Padelis Giannelos
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Can patients detect hazardous dental practice? A patient complaint study

Nora Hiivala; Helena Mussalo-Rauhamaa; Heikki Murtomaa
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The trust-commitment challenge in service quality-loyalty relationships

Antonio Carrizo Moreira; Pedro Miguel Silva
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Perceived service quality’s effect on patient satisfaction and behavioural compliance

Bahari Mohamed; Noor Azlinna Azizan
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