Issues

Service quality and urolithiasis patient adherence

Shabnam Golshan; Tahereh Feizy; Sanaz Tavasoli; Abbas Basiri
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Does TeamSTEPPS affect psychological status?

Yoshinori Fukushima; Atsushi Yamada; Naruaki Imoto; Toshiaki Iba
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Failure demand: a concept evaluation in UK primary care

Paul Walley; Pauline Found; Sharon Williams
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Establishing mercury-free medical facilities: a Malaysian case study

Mohamad Mahathir Amir Sultan; Choo Ta Goh; Sharifa Ezat Wan Puteh; Mazlin Mokhtar
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Oral care – identifying quality improvement areas

Maria Andersson; Bodil Wilde-Larsson; Mona Persenius
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Chemotherapy scheduling template development using an optimization approach

Yu-Li Huang; Sarah M. Bach; Sherry A. Looker
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Obtaining laboratory accreditation – required activities

Vítor Vasata Macchi Silva; José Luis Duarte Ribeiro
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Better get moving on laboratory quality assurance

Sidra Asad Ali; Muhammad Shariq Shaikh
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Assessing hospital quality management systems: evidence from Iran

Ehsan Zarei; Soghra Karimi; Soad Mahfoozpour; Sima Marzban
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The privatisation of healthcare system in Bangladesh

Redwanur Rahman
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Quality of patient information in emergency department

Mehrdad Farzandipour; Mahtab Karami; Mohsen Arbabi; Sakine Abbasi Moghadam
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Role of a hospital accreditation program in developing a process management system: A qualitative study

Erfan Shakibaei
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Evaluating factors affecting patient satisfaction using the Kano model

Tejaswi Materla; Elizabeth A. Cudney; Deborah Hopen
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Emergency department utilization among individuals with idiopathic intracranial hypertension

Sean Murphy; Daniel L. Friesner; Robert Rosenman; Carin S. Waslo; Johnathan Au; Emanuel Tanne
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Greek gynecology healthcare professionals towards quality management systems

Konstantinos Dinas; Eleftherios Vavoulidis; Georgios Chrysostomos Pratilas; Alexandros Basonidis; Anastasios Liberis; Leonidas Zepiridis; Alexandros Sotiriadis; Dimitra Papaevangeliou; Aliki Stathopoulou; Eirini Leimoni; Konstantinos Pantazis; Konstantinos Tziomalos; Vassilis Aletras; George Tsiotras
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Patients’ perceptions of healthcare quality in Ghana: A review of public and private hospitals

Peter Anabila; Desmond Kwadjo Kumi; Janet Anome
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Evaluating inputs of failure modes and effects analysis in identifying patient safety risks

Mecit Can Emre Simsekler; Gulsum Kubra Kaya; James R. Ward; P. John Clarkson
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Understanding and improving the care pathway for children with autism

Lisa Hurt; Kate Langley; Kate North; Alex Southern; Lauren Copeland; Jonathan Gillard; Sharon Williams
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Non-performance of urinalysis among pregnant women in Brazil

Juraci A. Cesar; Luana P. Marmitt; Alessandra C. Dziekaniak; Sabrina S. Leite; Otávio A. Leão; Jéssica P. Sauer
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Tactical capacity planning in hospital departments

Agneta Larsson; Anna Fredriksson
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Relationship between patient costs and patient pathways

Sara Dahlin; Hendry Raharjo
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Bedside vital parameters that indicate early deterioration

Gitte Bunkenborg; Ingrid Poulsen; Karin Samuelson; Steen Ladelund; Jonas Akeson
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Organisational culture: the hidden operand in clinical laboratories

Wee Leong Chang; Jill Meyer; Fabrice Merien
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Competencies required for healthcare improvement positions

Melanie A. Meyer
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Improving patient satisfaction: the virtual breakthrough series collaborative

Made Indra Wijaya; Abd Rahim Mohamad; Muhammad Hafizurrachman
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