Issues

Does healthcare access affect trust in institutions? Empirical evidence in Canada during the COVID-19 pandemic

Olfa Berrich; Moktar Lamari; Faten Lakhal
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Patients’ perceptions of service quality in mobile health apps: the role of Need-for-Touch and physician characteristics in the post-COVID-19 era

Won-jun Lee; Seungjae Shin
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Service quality in healthcare: understanding the relationship between patient experience and healthcare outcomes

Saniya Zehra; Jayanthi Ranjan; Mahima Shukla
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Perceived service quality and its improvement with QFD for state social enterprises (SSEs)

Eduin Dionisio Contreras Castañeda; Cristian Alvarez; Augusto Suárez
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Advancing healthcare innovation with Quality 5.0: a hybrid fuzzy AHP–TOPSIS model for strategic prioritization

Anthony Bagherian; Subhodeep Mukherjee
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Quality management control by Six Sigma metrics operating curves for a medical services organization

Tomás José Fontalvo Herrera; Keyla Andrea Arnedo Barrios
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Dynamic systems modeling for quality improvement in reducing neonatal mortality: evidence from Kerman and Bam, Iran

Elham Amini; Mohammadreza Amiresmaili; Zohreh Torabinejad; Mohammad Ali Bagherzadeh
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Analyzing the impact of service quality on companion’s satisfaction with the Malaysian public hospitals amidst the COVID-19 pandemic

Wan Normila Mohamad; Normalini Md Kassim; Zhu Fei
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The application of generative AI to healthcare regulation

John Farrelly; James V. Lucey; Gary Kiernan; Laura McQuaid; Pawel Stepala; Sandra Conroy; Stephen O' Rourke; Cathal James White; Cathal Leahy; Niall Clarke; Hector Chavez Hernandez; Louis Keyes; Stephen Neville
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