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Change of heart: How a team of North Kirklees Primary Care Trust clinicians used performance management principles to improve coronary heart disease services

Int J Health Care Qual Assur (2007) 20 (1): 61–76.

https://doi.org/10.1108/09526860710721231

Published: 13 February 2007

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Journal Articles

Making health predictions: can we really be so accurate?

Sue Jackson

Int J Health Care Qual Assur (2004) 17 (4)

https://doi.org/10.1108/ijhcqa.2004.06217daa.001

Published: 01 June 2004

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Journal Articles

Editorial

Sue Jackson

Int J Health Care Qual Assur (2004) 17 (2)

https://doi.org/10.1108/ijhcqa.2004.06217baa.001

Published: 01 March 2004

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Journal Articles

Stifling enthusiasm

Sue Jackson

Int J Health Care Qual Assur (2003) 16 (4)

https://doi.org/10.1108/ijhcqa.2003.06216daa.001

Published: 01 July 2003

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Journal Articles

Inappropriate response to complaints - a missed opportunity for improvement

Sue Jackson

Int J Health Care Qual Assur (2003) 16 (2)

https://doi.org/10.1108/ijhcqa.2003.06216baa.001

Published: 01 April 2003

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Journal Articles

Working smarter or harder?

Sue Jackson

Int J Health Care Qual Assur (2002) 15 (6)

https://doi.org/10.1108/ijhcqa.2002.06215faa.001

Published: 01 November 2002

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Journal Articles

Transforming a run down general practice into a leading edge primary care organisation with the help of the EFQM excellence model

Sue Jackson, Richard Bircher

Int J Health Care Qual Assur (2002) 15 (6): 255–267.

https://doi.org/10.1108/09526860210442029

Published: 01 November 2002

View article titled, Transforming a run down general practice into a leading edge primary care organisation with the help of the EFQM excellence model

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Journal Articles

Editorial

Sue Jackson

Int J Health Care Qual Assur (2002) 15 (4)

https://doi.org/10.1108/ijhcqa.2002.06215daa.001

Published: 01 July 2002

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Journal Articles

Editorial

Sue Jackson

Int J Health Care Qual Assur (2001) 14 (4)

https://doi.org/10.1108/ijhcqa.2001.06214daa.001

Published: 01 July 2001

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Journal Articles

Successfully implementing total quality management tools within healthcare: what are the key actions?

Sue Jackson

Int J Health Care Qual Assur (2001) 14 (4): 157–163.

https://doi.org/10.1108/09526860110392431

Published: 01 July 2001

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Journal Articles

Believing in and recognising healthcare excellence

Sue Jackson

Int J Health Care Qual Assur (2001) 14 (2)

https://doi.org/10.1108/ijhcqa.2001.06214baa.001

Published: 01 April 2001

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Journal Articles

Achieving clinical governance in Women’s Services through the use of the EFQM Excellence Model

Sue Jackson

Int J Health Care Qual Assur (2000) 13 (4): 182–190.

https://doi.org/10.1108/09526860010337037

Published: 01 July 2000

View article titled, Achieving clinical governance in Women’s Services through the use of the EFQM Excellence Model

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Journal Articles

Integrated Quality Development in Public Healthcare. A Comparison of Six Hospitals’ Quality Programmes and a Practical Theory for Quality Management

Sue Jackson

Int J Health Care Qual Assur (2000) 13 (2): 93–94.

https://doi.org/10.1108/ijhcqa.2000.13.2.93.2

Published: 01 April 2000

View article titled, Integrated Quality Development in Public Healthcare. A Comparison of Six Hospitals’ Quality Programmes and a Practical Theory for Quality Management

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Journal Articles

Exploring the possible reasons why the UK Government commended the EFQM excellence model as the framework for delivering governance in the new NHS

Sue Jackson

Int J Health Care Qual Assur (1999) 12 (6): 244–253.

https://doi.org/10.1108/09526869910287314

Published: 01 November 1999

View article titled, Exploring the possible reasons why the UK Government commended the EFQM excellence model as the framework for delivering governance in the new NHS

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Journal Articles

Improving organisational culture through innovative development programmes

Sue Jackson, Suzanne Hinchliffe

Int J Health Care Qual Assur (1999) 12 (4): 143–148.

https://doi.org/10.1108/09526869910370915

Published: 01 July 1999

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Journal Articles

Achieving a culture of continuous improvement by adopting the principles of self‐assessment and business excellence

Sue Jackson

Int J Health Care Qual Assur (1999) 12 (2): 59–64.

https://doi.org/10.1108/09526869910261277

Published: 01 April 1999

View article titled, Achieving a culture of continuous improvement by adopting the principles of self‐assessment and business excellence

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Journal Articles

Organisational effectiveness within National Health Service (NHS) Trusts

Sue Jackson

Int J Health Care Qual Assur (1998) 11 (7): 216–221.

https://doi.org/10.1108/09526869810243926

Published: 01 December 1998

View article titled, Organisational effectiveness within National Health Service (NHS) Trusts

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Change of heart: How a team of North Kirklees Primary Care Trust clinicians used performance management principles to improve coronary heart disease services

Making health predictions: can we really be so accurate?

Editorial

Stifling enthusiasm

Inappropriate response to complaints - a missed opportunity for improvement

Working smarter or harder?

Transforming a run down general practice into a leading edge primary care organisation with the help of the EFQM excellence model

Editorial

Editorial

Successfully implementing total quality management tools within healthcare: what are the key actions?

Believing in and recognising healthcare excellence

Achieving clinical governance in Women’s Services through the use of the EFQM Excellence Model

Integrated Quality Development in Public Healthcare. A Comparison of Six Hospitals’ Quality Programmes and a Practical Theory for Quality Management

Exploring the possible reasons why the UK Government commended the EFQM excellence model as the framework for delivering governance in the new NHS

Improving organisational culture through innovative development programmes

Achieving a culture of continuous improvement by adopting the principles of self‐assessment and business excellence

Organisational effectiveness within National Health Service (NHS) Trusts

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