... for quality assurance and the introduction of organizational change – to create a broad conceptual framework. It then presents the key operational principles at work in the field that drive the RAF mechanism in its efforts to achieve a constant improvement in quality of care. The structure dimension...

... MCB UP Limited 2001 Health care Quality Organizational change Internationally in recent years, and across a range of sectors and processes, there has been a quality revolution; a recognition that a quality approach – identifying and satisfying customer needs, developing the full...

... of those working with patients of a non‐English speaking background in the area. Mental health Quality improvement Organizational change Ethnic groups Australia In order to provide an effective service for their local populations, mental health services in Australia, especially...

... culture Development Learning Nurses Organizational change According to McKenna (1994) organisational culture is just as important an issue in the 1990’s as it was in the 1980s, irrespective of the fall off in media attention. By way of a reminder, culture refers to the norms, values...