... and categorised according to whether they related to antenatal, labour or postnatal care. Subsequently, the data were converted into ASCII files, for use in NUD*IST qualitative analysis software (Richards and Richards, 1994), and the comments coded. © MCB UP Limited 1998 Consumer attitudes Maternity...

... patient wished to express his concern at what he felt was the waste of postage when his appointment time, for the same day, was altered by only 15 minutes. Clinics Consumer attitudes Patients’ Charter Surveys In recent years within the UK National Health Service (NHS), particularly...

... and craft groups. © MCB UP Limited 1996 Community relations Consumer attitudes Mental health Questionnaires Obtaining consumer feedback is now accepted by most health care professionals as a desirable and useful activity. However, this has not always been the case, especially...

... on. © MCB UP Limited 1994 Consumer attitudes Health care Management National Health Service Questionnaires Surveys United Kingdom A major disadvantage of using standard rating scales is that only the researcher’s previously defined responses are permitted. Further,closed...

...: LogicalIncrementalism, Irwin New York, NY, 1980. Wilson,D.C.,A Strategy ofChange, Routledge, London, 1992. Anthony R. Bennett is a Principal Consultant at Anglia Polytechnic University, Chelmsford, UK. © MCB UP Limited 1993 CONSUMER ATTITUDES MODELLING NATIONAL HEALTH SERVICE STRATEGIC MARKETING VALUES ...

... for external and internal customers, and are enthusiastically welcomed by staff. The quality journey will not be easy, but it is certainly worth commencing and travelling on. Ernie James is assistant unit general manager at Southlands Hospital, Shoreham by Sea, UK. © MCB UP Limited 1992 CONSUMER...

...Maureen Dixon An examination is made of the similarities and differences in health care organisation in Canada and the UK. Consumers′ attitudes are discussed, as are the structure and financing of the services, and comment is made on the mode of access to hospital care. © MCB UP Limited 1990...

...Barbara Morris Customers′ views of unsatisfactory quality in health care are examined in an attempt to assess what patients expect from the service. The use of Pareto Analysis to meet this end is explained and the findings are discussed. © MCB UP Limited 1989 CONSUMER ATTITUDES HEALTH...