... Papanikolaou can be contacted at: vpapan@hol.gr © Emerald Group Publishing Limited 2008 Hospitals Greece Patient care Consumerism Patient satisfaction research has grown during the last decades in a fashion that every health care organization is concerned with the provision of products...

...” preferences and aspects of the service that are seen as being more important than others. © MCB UP Limited 1997 Consumerism Customer satisfaction Expectancy theory National Health Service Service levels Service quality As previously noted, there are problems in defining service...

...: corporate culture, staff involvement, staff recognition, quality systems and consumerism. 4 IJHCQA 5,2 A new Hospital Authority takes over responsibility for Hong Kong's hospitals from the Government. Quality in Hong Kong's Hospital Services: Senior Executive Views Hugh Koch, Don White and Charles Chan...

... lack of choice of external customers, the responsibility of NHS staff to meet their needs and expectations is greater than in the private sector. © MCB UP Limited 1991 CONSUMERISM NATIONAL HEALTH SERVICE CUSTOMER REQUIREMENTS SERVICE QUALITY HEALTH CARE CUSTOMERS AND THE NHS 11...