...Carlo Favaretti; Paolo De Pieri; Emanuele Torri; Giovanni Guarrera; Fabrizio Fontana; Franco Debiasi; Luciano Flor Purpose – The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento...

...Farhan Vakani; Zafar Fatmi; Kashif Naqvi Purpose This article aims to measure quality by applying the European Foundation for Quality Management (EFQM) excellence model at three different participation levels, in a Karachi teaching university dental hospital. Design/methodology/approach...

... and cooperation. Quality management should focus on all activities and at all professional levels in order to establish a continuous process towards improvement. The European Foundation for Quality Management (EFQM) has a key role enhancing European healthcare organization effectiveness and efficiency...

... The case study reveals weaknesses in the existing QA model and potential improvements when a new QA model such as the European Foundation for Quality Management is applied – ensuring an outcome‐based QA method. Originality/value This article will be valuable to individuals interested in proposing...

... modern quality management principles, aimed at motivating healthcare professionals and transforming hospital culture. In 2001, a group of seven hospitals in north‐eastern and central Italy used the European Foundation for Quality Management (EFQM) excellence model as a TQM framework (De Pieri et al...

... to investigate this serice. Design/methodology/approach Keen to utilise the principles of performance management, the team applied the European Foundation for Quality Management (EFQM) Excellence Model RADAR logic believing that it would strengthen their “results orientation”. This paper investigates...

... Model of the European Foundation for Quality Management (EFQM) is a management quality tool used by organisations throughout Europe in their pursuit of excellence and improved business results. Initially adopted in the industrial and manufacturing sectors, the model was revised in 1999 with a change...

... on which to put the flesh of quality activities. A powerful model increasingly being adopted within the UK healthcare system is the European Foundation for Quality Management (EFQM) Excellence Model. “The EFQM Excellence Model is a non‐prescriptive framework that recognises there are many approaches...

... to quality that is underpinned by its Quality Policy Statement, which emphasises: © MCB UP Limited 2001 This means that the service user is central to all The Cedar Foundation does and must remain the central focus of all activity. Continuous improvement European Foundation...

... of their technical skills, ethics and expertise, but are now confronted with a new social imperative, from outside the profession – quality management. The author, prizewinner of the European Quality Award 2000 describes his approach to introduce the European Foundation for Quality Management (EFQM) Excellence Model...

... taxes and budget spending. In the case of competing key stakeholder perspectives, a quality management framework is seen as a potential approach for addressing these issues. The framework is the European Foundation for Quality Management (EFQM) Excellence Model. The article briefly explains the pilot...

...Sue Jackson Following a brief explanation of the concepts inherent within the European Foundation for Quality Management Excellence Model, the experience of using the framework as a mechanism for delivering clinical governance is described. The framework was utilised by a Women’s Services...

...) and European Foundation for Quality Management (EFQM) can be aligned. The EFQM model is one such approach that has been adopted and adapted by the Dutch Institute for Quality Management. This article describes the background and progress relating to the use of the EFQM business excellence model within Dutch...

... necessary actions were implemented in the centres assessed. Advantages, troubles and future work lines to extend and improve the use of the EFQM model in the health sector are discussed. © MCB UP Limited 1999 European Foundation for Quality Management Health care Quality Models TQM...