.... Adele Berndt can be contacted at: adele.berndt@buseco.monash.edu © Emerald Group Publishing Limited 2011 Physical evidence Tangibles Servicescape Maternity unit Service quality Evidence It can be said that healthcare in the world is going through a turbulent phase. With H1N1...

... education (Marcinko and Hetico, 1996). As an evidence‐based approach and comparative tool, providers often dislike profiling initiatives due to their punitive usage (Moriearty et al., 1999). However, when done correctly they can offer providers support in their arguments for improved staffing...

...; with 47 per cent feeling that their audit had not contributed to a change in practice. Doctors Audit Attitudes Governance Risk Evidence We chose a postal questionnaire rather than focus groups or face‐to‐face interviews for pragmatic reasons. It would have been impossible to target 121...

...Alan Cowling; Karin Newman; Susie Leigh This paper focuses on the practice of evidence‐based healthcare by doctors, nurses, midwives and the professions allied to medicine in four NHS Trusts in and around London. This qualitative study, based on interviews and self‐efficiency ratings uncovered...