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Keywords: Expectancy theory
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Journal Articles
Int J Health Care Qual Assur (1997) 10 (3): 131–140.
Published: 01 June 1997
...” preferences and aspects of the service that are seen as being more important than others. © MCB UP Limited 1997 Consumerism Customer satisfaction Expectancy theory National Health Service Service levels Service quality As previously noted, there are problems in defining service...
