...Sasan T. Khorasani; Maryam Keshtzari; Md Saiful Islam; Ramyar Feizi Purpose The cost of pharmaceutical supply chain due to drug waste is one of the current major issues in health care. Drug waste associated with intravenous (IV) fluid form of medication is one of the crucial issues for many...

...Parvaneh Esfahani; Ali Mohammad Mosadeghrad; Ali Akbarisari Purpose Although strategic planning promised to boost organizational performance, many health care managers found it difficult to implement it successfully. The purpose of this paper is to investigate the success of strategic planning...

.... Practical implications – Environmental uncertainty needs to be matched with coping strategies and organizational capacities to design processes responsive to real needs of health care. This implies that lean and agile can be combined to optimize the design of hospitals, to meet different variations...

.... Research participants found the ISO 10001-based method useful and comprehensible. Practical implications – This paper presents a specific health care example of how to adapt a standard’s guideline in establishing customer promises. The authors show how a promise can be used in alleviating an existing...

... understanding the topic and an ability to apply it (Table II). Jill D. Daugherty can be contacted at: jdaughe@emory.edu © Emerald Group Publishing Limited 2013 Quality improvement Evaluation Qualitative research Health care United States of America Additionally, the participants...

... information on current strategic and planning issues impacting on pathology services. It provides new solutions from the perspective of leadership of health and health services. Clinical pathology services are pivotal to today's health care. Pathology plays a significant role to the overall good health...

... scorecard Strategic management Performance management Qualitative and quantitative management Information technology Health care Public sector Greece © Emerald Group Publishing Limited 2013 During the period of applying the BSC initiatives in GPHT, we conducted several unstructured...

...Jaap van den Heuvel; Gerard C. Niemeijer; Ronald J.M.M. Does Purpose Current health care quality performance indicators appear to be inadequate to inform the public to make the right choices. The aim of this paper is to define a framework and an organizational setting in which valid and reliable...

... redesign Capacity Waiting times Efficiency Health care Hospitals (9) Are there other limitations in the department? (10) How many patient imaging studies are performed using each gamma camera? Patients with suspected coronary heart disease (CHD) may be referred for several...

... Consent Compliance Venous thrombo‐embolism Health care Patients Customer services quality Harris and Sledge (1990) identify Professor Sir John Charnley's pioneering work in the 1960s as the major factor catapulting total hip replacement (THR) into a procedure that reliably returns function...

..., productivity increases and a better products or services are available for clients, which in turn enhance organisational performance and provide long‐term working relationships for employees and suppliers. Healthcare organizations Quality Definition Pluralistic evaluation Iran Health care Customer...

..., in minutes, staff magazines or documents outlining a Lean consulting tender or reporting an early, experimental project based on Lean methodology. © Emerald Group Publishing Limited 2013 Lean Health care Implementation NHS England National Health Service United Kingdom...

... and hence higher adequate expectations. Originality/value This study contributes to the existing literature relating to healthcare service quality. © Emerald Group Publishing Limited 2013 Service quality Tolerance zone Switching barriers and costs Mauritius Patients Health care Customer...

... function deployment (QFD) Health care Design for Six Sigma (DFSS) Medication process Six Sigma Sweden © Emerald Group Publishing Limited 2013 For future work, it will be interesting to incorporate more statistical approaches in the QFD to better manage the variation that appears almost...

... of measuring the strength of the impact that social marketing methodology could have. © Emerald Group Publishing Limited 2013 Social marketing Public health Hospital associated infection Nursing Marketing Health care United Kingdom Poor nurse compliance with hand hygiene has been seen...

... the participation and collaboration of all stakeholders, teamwork, customer driven quality and continuously improving the performance of inputs and processes by applying quality management techniques and tools. Total quality management Failure Obstacles Successful implementation Health care...

...Navin K. Dev; Ravi Shankar; Kamal Arvind Purpose The aim of this study is to highlight the value of the success rate performance of a surgery while planning patient flow within a supply chain of a health care organization/hospital. Design/methodology/approach The paper has considered one...

... Customer‐perceived service quality Health care China Service quality assurance National cultures Individual perception Health services Currently, global and local healthcare quality is a major research topic. Health related disciplines and marketing management researchers are interested...

... learning Evaluation Quality PDSA Clinical systems improvement United Kingdom Workplace training Quality improvement Health care The Institute of Medicine (IOM), addressed the gaps between actual and recommended healthcare quality standards. The USA healthcare quality improvement (QI...

..., poor standards and poor business ethics (Begum and Hemberg, 1998 ; Rahman, 2007). Controversy surrounding Bangladeshi privatized healthcare system accountability, therefore, remains. © Emerald Group Publishing Limited 2012 Accountability Privatized health care Bangladesh Health care...