...”. © MCB UP Limited 2003 Performance management Model Implementation National Health Service United Kingdom The balanced scorecard (BSC) has quickly gained popularity since its introduction in the early 1990s. It has transcended geographical, sector, and organisational boundaries...

...Ann Stewart Explores whether the EFQM Excellence Model provides a suitable framework for quality management within the pharmacy department at Hope Hospital, Salford Royal Hospitals NHS Trust. Research involved a literature search of the work of authors in the field of quality, generically...

...Sue Jackson; Richard Bircher This article explains how a primary care team transformed a run down general practice into a leading edge healthcare organisation by adopting the principles of the EFQM excellence model. The decisions surrounding the choice of approach, challenges faced, benefits...

... and reasons for staying provides empirical support for a conceptual model “the nurse satisfaction, quality of care and patient satisfaction chain”. The in‐depth interviews reveal a spontaneous and explicit linking of organisational resources to nurses’ ability to provide the level of patient care commensurate...