...Henry Stahr It is established that there are three levels of quality, technical, generic and systemic with systemic being the preferred goal for Salford Royal Hospitals NHS Trust (SRHT). In an effort to achieve their goal SRHT embarked on using the EFQM Excellence Model to provide one overarching...

... of their technical skills, ethics and expertise, but are now confronted with a new social imperative, from outside the profession – quality management. The author, prizewinner of the European Quality Award 2000 describes his approach to introduce the European Foundation for Quality Management (EFQM) Excellence Model...

...Sue Jackson Following a brief explanation of the concepts inherent within the European Foundation for Quality Management Excellence Model, the experience of using the framework as a mechanism for delivering clinical governance is described. The framework was utilised by a Women’s Services...

...) Excellence Model. An initial review of the process suggests that the model provides an adaptable framework for the development of a comprehensive and practical assessment tool and that self‐assessment ensures ownership of action plans at service level. In this paper we illustrate how the Trust has extended...

... and ownership), size, enrollment diversity, regional location, product diversity, model type, payment characteristics, and years of operation. While not explicitly controlling for quality or acuity, measures of plan and enrollee diversity help control for acuity and quality. Results show that most...

... models of care pathways are being implemented. Four models or different types of care pathways are identified, with different features in each model. The models can be used prospectively by organisations to decide which particular features they may want to include. Alternatively, the models can be used...

... management can be subject to improvement. Consequently, its general management team has promoted and supported a self‐assessment experience of all their centres by means of the European Quality Model. This strategy has been facilitated by the Basque Country Government, which has strongly encouraged total...

... were deemed valuable to managers practising within all areas of healthcare. However, a need for further research was identified in order to substantiate the results. © MCB UP Limited 1998 Benchmarking Models National Health Service Trusts Organizational effectiveness Quality Self...

...Paul Rowbotham A model is proposed which can be used to review clinical specialities in NHS hospitals. This framework will enable General Managers to use local staff to review specialities without them first having to develop a model or process. The model consists of a series of headings...