... consultation model and change in patients’ consultation culture in Mainland China. Applying organizational change and process reengineering theories to medical and healthcare services not only extends and expands hospital management theory but also allows investigation of modern hospital management practice...

... to examine program implementation and success in effecting organizational change. Findings Intervention activities helped establish a comprehensive understanding of health literacy. The project achieved moderate, fundamental and sustainable organizational change. The program successfully integrated...

... hospitals), and there is an urgent requirement for a plan to meet these needs. Change management Process management Organizational change Qualitative study Accreditation Thematic analysis Hospital accreditation Process redesign Two decades of restless attempts have been invested...

... an original and interesting approach and tool for actively engaging patients in quality improvement of services. 22 07 2016 11 01 2017 10 02 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only User involvement Organizational change...

... involvement Critical success factors Quality improvement Organizational change Lean thinking Continuous improvement (CI) is a lean process improvement principle. In lean, the goal is to maximize client benefit by reducing elements detrimental to service aims. Actions that maximize client benefit...

... this study is important to improve nephrolithiasis patient care. Dr Kristina Rosengren can be contacted at: kristina.rosengren@gu.se © Emerald Group Publishing Limited 2015 Problem solving Leadership Patient safety Quality improvement Organizational change Employee involvement...

... Organizational change This paper arises from an action research (AR) study set in a large health and social care English mental health trust. The study was designed to integrate service-user and carers views on implementing self-directed support (SDS), which describes how individuals and families can...

...Nahid Olfati; Saeed Dastgiri; Sakineh Hajebrahimi; Hassan Jahanbin Purpose – This study aims to fill the knowledge gap regarding general practitioners' (GPs) research utilization (RU) behavior in Iran. It also aims to find possible barriers to research use among GPs to inform organizational...

... in assessing the degree to which CQI could be undertaken in real world situations (i.e. no additional funding) and we believed that consistent with organizational change theories (Green et al., 1980), extensive collaboration and tailoring to meet local staff needs would promote greater CQI process...

... of the public”. The term “customer care” became part of the language of central and local government for who the term meant tailoring services for the user, or creating a “different mindset among the people providing the service” (Needham, 2006 , p. 851). Customers Organizational change Quality...

... be contacted at: skumar@stthomas.edu © Emerald Group Publishing Limited 2012 Health and safety Infection control Six Sigma PDCA Quality management Process management Organizational effectiveness Organizational change US companies for many years have been outsourcing and developing...

... Limited 2011 Care pathways Efficiency Lean thinking Management Organizational change Process management Sweden Health services There are, however, few published reports in research journals concerning healthcare accessibility in general compared to other important service...

...Antti Peltokorpi; Antti Alho; Jaakko Kujala; Johanna Aitamurto; Petri Parvinen Purpose This paper aims to create a model for evaluating organizational change initiatives from a stakeholder resistance viewpoint. Design/methodology/approach The paper presents a model to evaluate change projects...

... are reported consecutively. Studies 10‐12, looking at how information generated by SIP was handled at top management levels, have been aggregated for ease of reporting. Organizational change Patient care Safety Quality improvement Lifelong learning Australia Jeffrey Braithwaite can...

... services Middle managers, Quality improvement Continuous improvement Hospital management Organizational change basic QI skills provided to all staff; just‐in‐time specific QI skills training; use of different training methods based on adult learning principles; and continuous...

... an expedited approval system. © Emerald Group Publishing Limited 2004 Pharmaceuticals industry Clinical medicine European Union information Research organizations Organizational change The Pharmaceutical Industry is heavily regulated (Earl‐Slater, 1996 , 1997 ; EFPIA, 2003...

... in 1996 of mandatory accreditation. An embedded explanatory case study sought to explore the organizational changes: a theoretical framework for analyzing change was developed; semi‐structured interviews, focus groups, and questionnaires addressed to the hospital's professionals were used and documents...

... excellent service sets a benchmark for employees to follow and communicates to them the service expectation in great detail. © MCB UP Limited 2003 Corporate culture Measurement Organizational change Critical path analysis In the 50 years since Flanagan (1954) first published...

.... Pharmaceuticals Process re‐engineering Organizational change Hospitals © MCB UP Limited 2000 The task force for each of these clinical areas was responsible for designing a patient‐focused care model for its area and presenting it to the oversight committee for approval. One pharmacy manager...

... Organizational change Norway © MCB UP Limited 2000 It is important to meet the patient as a whole person, as an individual. You have to think about the connection between the history of life and the history of illness, give the patient time for reflection and let the patient ask their own questions...