... consultation model and change in patients’ consultation culture in Mainland China. Applying organizational change and process reengineering theories to medical and healthcare services not only extends and expands hospital management theory but also allows investigation of modern hospital management practice...

... to examine program implementation and success in effecting organizational change. Findings Intervention activities helped establish a comprehensive understanding of health literacy. The project achieved moderate, fundamental and sustainable organizational change. The program successfully integrated...

... only Change management Process management Organizational change Qualitative study Accreditation Thematic analysis Hospital accreditation Process redesign Two decades of restless attempts have been invested on the landmark revelation of the Institute of Medicine regarding low...

... Licensed re-use rights only User involvement Organizational change Continuous quality improvement Empowerment Patient expectation Developed in the late 1990s, the Chronic Care Model (CCM) is a coherent integrated approach to improving the quality of services offered to people with chronic...

... Licensed re-use rights only Continuous quality improvement Employee involvement Critical success factors Quality improvement Organizational change Lean thinking Continuous improvement (CI) is a lean process improvement principle. In lean, the goal is to maximize client benefit...

... Leadership Patient safety Quality improvement Organizational change Employee involvement © Emerald Group Publishing Limited 2015 Dr Kristina Rosengren can be contacted at: kristina.rosengren@gu.se The planning process regarding ESWL treatment attempts to cover any cancellations...

... AR’s utility in uncovering learning as well as structuring change. Dr Graham R. Williamson can be contacted at: G.Williamson@plymouth.ac.uk © Emerald Group Publishing Limited 2015 User involvement Organizational learning Empowerment Organizational change This paper arises...

... be contacted at: nahid.olfati@hotmail.com © Emerald Group Publishing Limited 2013 Evidence-based medicine General practice Barriers Iran Doctors Organizational change Primary health care has been the focus of attention from the Ministry of Health (MOH) and the Iranian Government...

... the telephone. A separate note taker took detailed notes for each interview. Interview notes were provided to each author, who then reviewed and revised them for accuracy and completeness. Substance abuse Organizational change Quality improvement PDSA United States of America Alcohol...

... Organizational change Quality frameworks Training Customer services quality Hospitals National Health Trusts In 2004, John Reid (then government minister responsible for health) suggested that in order to meet expectations, the ethos of the National Health Service (NHS) needed to include “customer...

... Organizational effectiveness Organizational change US companies for many years have been outsourcing and developing supplier bases in countries with less expensive raw materials and labor to gain competitive advantages (Kumar et al., 2007 ; Kumar and Eickhoff, 2006). The drive towards ultimate...

... programme. © Emerald Group Publishing Limited 2011 Care pathways Efficiency Lean thinking Management Organizational change Process management Sweden Health services Accessibility is considered by many experts to be an important service quality dimension and at the same time...

...Antti Peltokorpi; Antti Alho; Jaakko Kujala; Johanna Aitamurto; Petri Parvinen Purpose This paper aims to create a model for evaluating organizational change initiatives from a stakeholder resistance viewpoint. Design/methodology/approach The paper presents a model to evaluate change projects...

... helps to fill this gap. Organizational change Patient care Safety Quality improvement Lifelong learning Australia Evidence accumulated from studies in the US (Brennan et al., 1991 ; Leape et al., 1991), Britain (Vincent et al., 2001), Canada (Baker et...

... Emerald Group Publishing Limited 2005 Health services Middle managers, Quality improvement Continuous improvement Hospital management Organizational change The RVEEH middle manager group comprised 35 members, the majority of whom were from nursing and allied health backgrounds...

... this opportunity to seek clinical trials research partnerships in a new harmonized EU market. © Emerald Group Publishing Limited 2004 Pharmaceuticals industry Clinical medicine European Union information Research organizations Organizational change The Pharmaceutical Industry is heavily...

... in 1996 of mandatory accreditation. An embedded explanatory case study sought to explore the organizational changes: a theoretical framework for analyzing change was developed; semi‐structured interviews, focus groups, and questionnaires addressed to the hospital's professionals were used and documents...

... the service expectation in great detail. © MCB UP Limited 2003 Corporate culture Measurement Organizational change Critical path analysis In the 50 years since Flanagan (1954) first published the seminal piece “The critical incident technique,” the critical incident technique (CIT) has...

... compatibility with patient‐focused care. Furthermore, pharmacist knowledge and easy mobility of pharmacy staff and medication allow them to contribute effectively and efficiently in the patient‐focused care model (Ronshagen, 1995). Pharmaceuticals Process re‐engineering Organizational change...

.... © MCB UP Limited 2000 Partnering Attitudes Co‐operation Customers Organizational change Norway A partnership is a co‐operation or an alliance where people work together in mutual respect. Man is an autonomous individual who makes choices, decides, acts and takes responsibility...