...Shih-Ying Chen; Hsien-Wei Chen; Li-Chin Chen; Woung-Ru Tang Purpose The globalization of medical services has emerged as a significant international trend, underscoring the importance of quality supervision in international medical services ( IMS ). Despite its growing relevance, the perceptions...

... of available resources and improvement of the quality of the service delivered to patients. Besides, it offers a focus to prioritize specific actions. Originality/value It is important to compare the perceptions of service quality between patients and the healthcare service providers who work in direct...

...Aaron A. Abuosi; Roger A. Atinga Purpose The authors seek to examine two key issues: to assess patients' hospital service quality perceptions and expectation using SERVQUAL; and to outline the distinct concepts used to assess patient perceptions. Design/methodology/approach Questionnaires were...

...Amira ep Koubaa Eleuch Purpose This study aims to assess Japanese patients' healthcare service quality perceptions and to shed light on the most meaningful service features. It follows‐up a study published in IJHCQA Vol. 21 No. 7. Design/methodology/approach Through a non‐linear...

... birth, 9 percent a ventouse or forceps birth and 7 percent had an emergency caesarean section. Table I shows PR and SI for all items in the quality of general care. The three items that received the highest scores for PR were: Maternity services Childbirth Quality Perception Sweden...

...Norazah Mohd Suki; Jennifer Chiam Chwee Lian; Norbayah Mohd Suki Purpose The purpose of this paper is to investigate whether patients' perceptions exceed expectations when seeking treatment in private healthcare settings in the Klang Valley Region of Malaysia. Design/methodology/approach...

... or surpass customer expectations. Customers' expectations and perceptions are, therefore, important to service providers (Devebakan and Aksaraylı, 2003). According to Parasuraman and colleagues, who provide a wider definition of service quality and have developed a conceptual service model, perceived service...

... quality perception. Together with six quality dimensions identified from the literature, this study seeks to provide a more holistic comprehension of hospital service quality prediction. Although 79 percent of variation is explained, other than technical quality the impact of the remaining factors...

... indicate that the services were much appreciated by patients in spite of the perceptions‐minus‐expectations scores being slightly negative. Information relating to patients’ conditions could be improved and, as has been found in previous similar healthcare research, the dimensions of assurance and empathy...