...Shih-Ying Chen; Hsien-Wei Chen; Li-Chin Chen; Woung-Ru Tang Purpose The globalization of medical services has emerged as a significant international trend, underscoring the importance of quality supervision in international medical services ( IMS ). Despite its growing relevance, the perceptions...

... of available resources and improvement of the quality of the service delivered to patients. Besides, it offers a focus to prioritize specific actions. Originality/value It is important to compare the perceptions of service quality between patients and the healthcare service providers who work in direct...

...Aaron A. Abuosi; Roger A. Atinga Purpose The authors seek to examine two key issues: to assess patients' hospital service quality perceptions and expectation using SERVQUAL; and to outline the distinct concepts used to assess patient perceptions. Design/methodology/approach Questionnaires were...

...Amira ep Koubaa Eleuch Purpose This study aims to assess Japanese patients' healthcare service quality perceptions and to shed light on the most meaningful service features. It follows‐up a study published in IJHCQA Vol. 21 No. 7. Design/methodology/approach Through a non‐linear...

...Norazah Mohd Suki; Jennifer Chiam Chwee Lian; Norbayah Mohd Suki Purpose The purpose of this paper is to investigate whether patients' perceptions exceed expectations when seeking treatment in private healthcare settings in the Klang Valley Region of Malaysia. Design/methodology/approach...

...) (see Table I). Ann‐Kristin Sandin‐Bojö can be contacted at: fia.bojo@kau.se © Emerald Group Publishing Limited 2011 Maternity services Childbirth Quality Perception Sweden The goal for maternity care is twofold; care should result in a healthy mother and infant...

... satisfaction Perception Turkey SERVQUAL Health service quality can be evaluated in a variety of ways (Ford et al., 1997). Some methods collect patient feedback and information on satisfaction levels while others measure service and clinical quality as well as efficiency of care (Devebakan...

... quality perception. Together with six quality dimensions identified from the literature, this study seeks to provide a more holistic comprehension of hospital service quality prediction. Although 79 percent of variation is explained, other than technical quality the impact of the remaining factors...

... indicate that the services were much appreciated by patients in spite of the perceptions‐minus‐expectations scores being slightly negative. Information relating to patients’ conditions could be improved and, as has been found in previous similar healthcare research, the dimensions of assurance and empathy...