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Keywords: Queuing time
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Journal Articles
Improving the quality of out‐patient services in NHS hospitals: some policy considerations
Available to Purchase
Int J Health Care Qual Assur (1996) 9 (7): 28–38.
Published: 01 December 1996
... to the measurement of overall quality and the problems and dangers inherent in adopting a league table approach to quality measurement. Hospitals Measurement National Health Service Quality improvement Queuing time Service quality What can be said to constitute lateness? A measurement system...
Journal Articles
A priority queuing model to reduce waiting times in emergency care
Available to Purchase
Int J Health Care Qual Assur (1996) 9 (5): 10–16.
Published: 01 September 1996
... at a public or not‐for‐profit hospital. Provides evidence that non‐emergency patients contribute to lengthy delays in the ER for all classes of patients. Proposes a priority queuing model to reduce average waiting times. © MCB UP Limited 1996 Costs Emergency services Queuing time The crisis...
