... Survey on Patient Safety Culture questionnaire was used in a pilot hospital setting where it was distributed on a number of 114 health professionals chosen by stratified random sampling. Findings The results showed that the identified priority areas for HSC improvement help in establishing a trust...

..., no question was included that identifies a respondent's department or ward. The non‐parametric chi‐square test was used to detect statistical significance. Anastasius Moumtzoglou can be contacted at: anas1@hol.gr © Emerald Group Publishing Limited 2010 Attitudes Surveys Risk...

...Thomas G. McLeod; Brian A. Costello; Robert C. Colligan; Ross A. Dierkhising; Timothy J. Beebe; Kenneth P. Offord; G. Richard Locke, III Purpose Patient satisfaction surveys are increasingly used to assess the quality of health care delivery. Unfortunately, survey non‐response may compromise...

...David Greenfield; Marjorie Pawsey; Justine Naylor; Jeffrey Braithwaite Purpose The purpose of this article is to test whether healthcare accreditation survey processes are reliable. Design/methodology/approach The study uses multiple methods to document stakeholder experiences and views...

... of the questionnaire used in a survey that was done in 11 Texas hospitals. It is important to stress that the purpose is not to report the findings of the survey. These findings are reported elsewhere (Calvin et al., 1999 ; Grobe et al., 1998). The analyses that were done to verify how well...

... surveys. Usable responses were obtained from 189 hospitals. The measure was developed by considering the instrumentality and effect components of a set of relevant motives for joining an MO. During the course of the study, three alternative formulations were examined. Findings Results show...

... care National cultures Surveys Quality of care is considered a multidimensional concept that has been given different meanings in the literature. Patients’ opinion on the care received may be seen as one aspect of quality of care and an endpoint in quality evaluation (Cleary and McNeal, 1988...

... of a single room, and prior stay in the department. It also differed with respect to patients’ behavioral intentions, answers to an overall satisfaction item, and open‐ended comments. © Emerald Group Publishing Limited 2004 Patient care Surveys Hospitals France It is currently admitted...

... of TQM. This paper aims at determining the elements of customer satisfaction, by collecting information through survey, using both written questionnaire and interview, and then statistically determining correlation between factors and elements of dissatisfaction. The study is performed at the Muang Petch...

...Kenneth R. Ong; Jaycinth Blackman; Maureen Barron; Jimmie Ahmed; Catherine Corbelli; Joseph Skarzynski As part of Joint Commission on Accreditation of Health Care Organizations survey preparation, two prospective, interventional studies were conducted. The first study compared the hospital staff...

...Kathryn de Luc Care pathways are becoming increasingly popular within UK healthcare organisations yet very little is known about the tool. Using the results from a survey of healthcare organisations, which are members of the National Pathways Association (NPA), the author suggests that different...

...Katherine McKinnon; Paul D. Crofts; Rhiannon Edwards; Peter D. Campion; Richard H.T. Edwards Patient surveys can be used to enable hospital management to evaluate the services they provide. This study shows high levels of patient satisfaction with the quality of their consultations and the attitude...

...Binshan Lin; Eileen Kelly Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames,quality of survey data and instruments, non‐response problems, and reporting and interpretation of results. Proposes guidelines and lays out...

... of the history of patient satisfaction surveys,presents a detailed examination of key examples, and discusses the well‐documented strengths and weaknesses of this approach. Draws attention to recent critiques of survey methods and growing interest in qualitative research focusing on the rationale that the latter...

... performance when measured in patient satisfaction, staff satisfaction, throughput and cost effectiveness. The project won the major UK and European Health Care Quality Awards of 1993. © MCB UP Limited 1994 Hospitals Improvement National Health Service Service quality Surveys TQM Table I...

..., superiors and professionals and recommendations offered for more effective quality strategy implementation. Hospitals Implementation Kaizen Quality Research Surveys © MCB UP Limited 1994 The Welsh Office’s report A Quality Health Service for Wales[ 1 ] (AQHSW), 1990, offered...

...Joy Witty Details an approach to the assessment of organizational performance. Outlines the undertaking of a consumer survey and how feedback from people using health services can be obtained. The aim of the survey was to assess the level of individual/personal care. It included four main phases...

...David Breen; R.D. Donnelly; James Chalmers A population survey was carried out to explore whether responses to health and life‐style questions were similar in telephone owners and non‐owners. Concludes that Computer Assisted Telephone Interviewing (CATI) gives an under‐representation of the socio...