... and rehabilitative services to persons with mental illness. Also described is how this information guided management decisions in both caseload distribution and clinical service development. This “Patient Profile Project” was informed by research principles which view evaluation as continual, rather than terminal...

...Duane Pennebaker; Rosina Vogels An audit on quality and service effectiveness at a community mens’ meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health services, in accordance with the 1997 National Standards for Mental Health Services...

...Samia Siha As health care moves from a fee‐for‐service environment to a capitated arena, outcome measurements must change. ABC Children’s Medical Center is challenged with developing comprehensive outcome measures for an employed physician group. An extensive literature review validates...

... of more qualitative measures may be counterproductive. Suggests that qualitative approaches need to complement the normal statistical monitoring. © MCB UP Limited 1995 Clinics Health care Improvement National Health Service Outpatients Performance measurement Service TQM In NHS...

...Joy I. Greig Describes a method to assist in the achievement of Patient Charter standards. Service Protocols are multi‐disciplinary in their approach and can be used as a one‐off approach or in conjunction with other quality assurance methods. Gives an example of a Service Protocol applied...

...John MacKeith An approach to informing the public is described together with an analysis of contacts by the public with a Community Health Council. It is suggested that perhaps District Health Authorities and Family Practitioner Services Authorities should collaborate to provide a joint service...

...Ian Holtby; R.S. Ramaiah The Government White Paper “Working for Patients” asks new District Health Authorities to identify core services which must be provided locally for the benefit of the District′s resident population. South Tees Purchasing Steering Group has developed a list of criteria which...