... Limited 2013 Plan-Do-Study-Act Patient and public involvement Participatory evaluation Health inequalities United Kingdom Patients The UK coalition government's recent response to the National Health Service (NHS) Future Forum (DoH, 2011) makes clear an intention to promote research...

... on departmental safety and identify how common factors impact before a serious incident occurs. United Kingdom Hospitals Patients Safety measures Patient safety Clinical governance Root cause analysis Quality assurance Checklist It has been more than ten years since the Institute...

... referral process based on the ACR scoring system (Figure 3). Andrew Pieri can be contacted at: apieri@doctors.net.uk © Emerald Group Publishing Limited 2013 Temporal arteritis Temporal artery biopsy Giant cell arteritis Blood vessels Medical diagnosis Clinical governance United...

..., in minutes, staff magazines or documents outlining a Lean consulting tender or reporting an early, experimental project based on Lean methodology. © Emerald Group Publishing Limited 2013 Lean Health care Implementation NHS England National Health Service United Kingdom...

... of measuring the strength of the impact that social marketing methodology could have. © Emerald Group Publishing Limited 2013 Social marketing Public health Hospital associated infection Nursing Marketing Health care United Kingdom Poor nurse compliance with hand hygiene has been seen...

... Group Publishing Limited 2012 Venous thromboembolism Clinical audit NICE guidelines United Kingdom Orthopaedics Venous thromboembolism (VTE) prophylaxis guidelines were originally published by the National Institute of Clinical Excellence (NICE) in April 2007, in response...

... learning Evaluation Quality PDSA Clinical systems improvement United Kingdom Workplace training Quality improvement Health care The Institute of Medicine (IOM), addressed the gaps between actual and recommended healthcare quality standards. The USA healthcare quality improvement (QI...

... Lean production Hospitals United Kingdom Like many other westernised countries the health service in the UK is under pressure to perform better with fewer resources. Policymakers and healthcare professionals face the challenge of increasing the efficiency and quality of services provided (Ham...

...‐effectiveness Hospital acquired infections Hospitals Hospital management United Kingdom The South London Healthcare NHS Trust (SLHT) was founded in 2009 by amalgamating Princess Royal University Hospital, Bromley, Kent; the Queen Marys Hospital, Sidcup, Kent; and the Queen Elizabeth Hospital...

... disorder Evidence‐based guidelines Drug administration Auditing guidelines Clinical audit United Kingdom All guidelines recommend that a manic episode requires pharmacological treatment in an appropriate clinical setting. Monotherapy with valproate or an antipsychotic agent is recommended...

... Colorectal cancer Cancer Patient satisfaction and perception Health care Service delivery Waiting time United Kingdom In the 1980s and 1990s, United Kingdom (UK) cancer survival rates compared unfavourably to European countries (Berrino et al., 1999 ; Sant et al., 2003...

...) , Sulek et al. (1995) and Wood (1994) . James O'Kane can be contacted at: james.o'kane@staffs.ac.uk © Emerald Group Publishing Limited 2011 Service quality measurement Primary care Appointments systems General practice United Kingdom Service quality assurance...

... collected from: Mental health services Employee involvement Learning organizations Change management Empowerment United Kingdom Service user and carer involvement is central to social care and NHS activity. The National Health Act 2006 Section 242 confirms a statutory duty to consult...

.../examinations; and provided with consistent advice (Proctor, 1998). Childbirth Women Patient care Midwifery Auditing United Kingdom One may ask why birth satisfaction is important. This question can be answered in two words “cost” and “quality” (Ware, 1994). Healthcare cannot be high...

... studies measuring alcohol treatment service quality in the private sector. © Emerald Group Publishing Limited 2011 Alcoholism Health services Customer services quality SERVQUAL United Kingdom We interviewed patients and staff because we felt it was important to measure gaps...

... behaviour. As Langer (1991, p. 212) states: … we take in and use limited signals from the world around us… without letting other signals … penetrate as well. Health services Patient care Process control Safety United Kingdom Healthcare relies heavily on healthcare professionals...

... developing this area. Originality/value The paper is the first known attempt to survey the literature relating to National Health Service educational governance. Education Health services Governance Quality assurance National Health Service United Kingdom The NHS Education for Scotland...

... quality that healthcare organisations were expected to meet or aspire to. Health services National Health Service Trusts Quality standards United Kingdom Clinical governance UK public service reforms over the last ten years have seen a gradual shift towards increased governance...

... of, or damage to, personal property and hospital food. In several instances groups of patients on individual units made collective complaints about food quality. © Emerald Group Publishing Limited 2010 Customer satisfaction Patients Complaints Mental hospitals Mental health services United...

.... Clinical audit Quality assessment Service delivery Patient care General practice United Kingdom Oral anticoagulant use is increasing (Murray et al., 2004) and more of the monitoring and management is occurring in general practice (Lip et al., 2007). Practices are providing...