The purpose of this paper is to present a management tool that helps to achieve the objectives of the plan for info‐tech systems and communications of the University of Las Palmas de Gran Canaria for the 2003‐2006 period.
The methodology used in this case is nothing if not practical. The chosen tool involved university members who put it into practice and the results were observed.
Finds that a practical instrument, which appeals to the users' real needs, can overcome their objections to change and their apprehension of technological innovation.
As in all individual case studies – and this is no exception – the methodology chosen circumscribes to some extent the research and its results, which therefore cannot be automatically applied generally elsewhere.
Users' interests are paramount and preparation of the technology involved must be given the utmost attention over a considerable period of time.
University members have here a user‐friendly means of effecting e‐administration simply and easily.
