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Keywords: Baltic States
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Journal Articles
The International Journal of Logistics Management (2007) 18 (2): 157–173.
Published: 21 August 2007
...Carol J. Johnson; Curtis M. Grimm; Valdis Blome Purpose The goal of this research is to identify which service activities contribute most to customer satisfaction in the technical wholesale industry in the Baltic States. Design/methodology/approach In order to obtain an understanding...
