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Keywords: Communication
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Journal Articles
The International Journal of Logistics Management (2022) 33 (3): 877–900.
Published: 03 December 2021
... of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Food service supply chain COVID-19 Crisis Resilience Crisis management strategies Resource management Diversification Collaboration Communication The novel coronavirus COVID-19 has shocked the world...
Journal Articles
The International Journal of Logistics Management (2009) 20 (2): 261–277.
Published: 14 August 2009
... for different contact methods and under different customer service encounter scenarios. Ronn J. Smith can be contacted at: rjsmith@walton.uark.edu © Emerald Group Publishing Limited 2009 Customer service management Customer satisfaction Communication This paper presents the development...
