Keywords: Customer services quality
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Journal Articles
Journal Articles
The International Journal of Logistics Management (2015) 26 (2): 238–253.
Published: 10 August 2015
... of service quality. Customer services quality Transportation management Total cost Transportation economics Econometrics The following cost function was approximated at the sample mean by subtracting the mean value of each independent variable from each observation of that variable prior...
Journal Articles
The International Journal of Logistics Management (2006) 17 (1): 21–37.
Published: 01 January 2006
... Corporate strategy Distribution management Customer services quality Profit maximization The new thrust in logistics strategy is revenue generation. For years, academics, analysts, and managers have been, and are still, concerned with cost reduction in logistics, as they should be. Coincidentally...

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