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Keywords: Customer-organization identification
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Journal Articles
The International Journal of Logistics Management (2017) 28 (2): 600–633.
Published: 08 May 2017
... that is sufficiently dynamic to produce constant improvement in logistics performance in their service toward customers may further develop customer-organization identification. Logistics performance influences the relationship between customers and the organization (Davis and Mentzer, 2006) since it provides the best...
