...Zhaofang Chu; Qiang Wang; Augustine A. Lado Purpose Drawing on the customer value-based theory and the resource dependency theory, the purpose of this paper is to investigate how Chinese third-party logistics (3PL) providers leverage their customer orientation to improve operational performance...

... generalizability) (McCracken, 1988), we reached theoretical saturation (i.e. each additional interview provided no additional insights) (Strauss and Corbin, 1998) after 16 interviews. Partnership Transportation Transport management Value chain Supply chain management Customers This framework can...

... criteria method was chosen. Indeed, among several methods available, the Analytic Hierarchy Process (AHP) method has been chosen. Findings The paper suggests quantifying an evaluation of each potential supplier who responds to a call for proposal from a customer, according to rules and criteria...

... relationships among six constructs: physical supply, physical distribution, logistics spanning processes, customer service, manufacturing flexibility, and firm performance. The results from the research confirm that logistics influences a manufacturer's ability to satisfy customers and overall performance...

... Customers Supply‐chain management © MCB UP Limited 1997 ...