...Marc J. F. Wouters; Graham J. Sharman; Hans C. Wortmann Redesigns of supply chains have been largely limited to the differentiation of delivery processes to offer customers different delivery lead‐times on different products. In the future, differentiation will go much deeper, back into the supply...

...Daniëlle J.M. van der Veeken; Werner G.M.M. Rutten In this article a model is described, which enables differentiation of the logistics service that a company offers to its customers. Differentiating this service is essential for businesses with a large variation within their customer...