...Jiayuan Zhang; Zachary S. Rogers Purpose E-commerce consumers value both forward and reverse logistics services and triple-bottom-line sustainability (cost, CSR and environmental performance). Unfortunately, these aspects of e-commerce can be at odds with one another. Therefore, a major challenge...

...-related social exclusion. Despite the benefits of e-commerce, dwellers of urban informal settlement (UIS) face several logistical barriers hindering online shopping. This paper aims to investigate barriers and initiatives of e-commerce last mile deliveries (LMD) in UISs, comparing them with other...

...-quality logistics services that satisfy the end customer. This paper aims to investigate how e-commerce supply chain agility and operational logistics service quality affect end-customer repurchase intention in a business-to-consumer (B2C) context. Design/methodology/approach The study was conducted...

... vehicle Freight Distribution Parcel delivery E-commerce Figure 3 presents the distribution of the 307 articles through time, indicating a rapidly growing academic interest in the topic of drone deliveries. This trend is in line with the technology's projected market growth to reach $61.95bn...

...Hasan Uvet; John Dickens; Jason Anderson; Aaron Glassburner; Christopher A. Boone Purpose This research paper aims to examine two hybrid models of logistics service quality (LSQ) and its influence on satisfaction, loyalty and future purchase intention in a business-to-consumer (B2C) e-commerce...

...Arkadiusz Kawa; Wojciech Zdrenka Purpose The purpose of this study is to identify the factors that create value for the customer in the area of e-commerce logistics and to verify whether these factors impact online retailers' performance through customer satisfaction and customer loyalty...

... Consumer behaviour E-commerce Last-mile deliveries Logistics innovation Self-collection Innovative self-service technologies (SSTs) are dramatically changing the way how business services are conceived, developed and delivered (Meuter et al.,2005). By offering various self-services...

...Siqi Ma Purpose The purpose of this paper is to investigate the effect of a dimension of logistics service quality (delivery time) interacting with shipping charges and purchase importance on customer satisfaction and purchase intentions in an e-commerce context. Uncertainty in terms of perceived...