... for SCM performance. Design/methodology/approach This study employs various qualitative methods as part of the abduction process. The methods include in-depth interviews with logistics professionals, a Delphi study involving SCM scholars and a focus group comprising airline industry practitioners...

... the efficiency of transport operations. Also, in the overall focus groups' data, unplanned road congestion represents the biggest individual issue leading to uncertainty. Research limitations/implications The model is refined based only on participants' perceptions. Therefore, further empirical‐based...