...., 2016). As shippers can leverage this control in two divergent strategic ways, to prioritize cost efficiency at the expense of logistics service quality or to prioritize service quality, such as on-time delivery performance, the relationship between private fleet use and on-time performance...

...-quality logistics services that satisfy the end customer. This paper aims to investigate how e-commerce supply chain agility and operational logistics service quality affect end-customer repurchase intention in a business-to-consumer (B2C) context. Design/methodology/approach The study was conducted...

...Hasan Uvet; John Dickens; Jason Anderson; Aaron Glassburner; Christopher A. Boone Purpose This research paper aims to examine two hybrid models of logistics service quality (LSQ) and its influence on satisfaction, loyalty and future purchase intention in a business-to-consumer (B2C) e-commerce...

... become increasingly critical for the service industry, and the demand for such services has risen (Lee and Whang, 2001 ; Liao and Lou, 2013). In the context of logistics, service quality and environmental sustainability are associated with improved operating performance, greater revenue and higher cash...

...Marek Michalski; José Luis Montes-Botella Purpose This paper aims to determine how the level of logistics service quality facilitates logistics performance in emerging markets. The authors chose Ecuador because it is an emerging economy with relatively stable economic development, making...

...Jea-Il Sohn; Su-Han Woo; Taek-Won Kim Purpose The purpose of this paper is to evaluate logistics service quality using the Kano’s service quality model in the logistics-triadic context. Design/methodology/approach This study undertakes a survey research in semiconductor manufacturing equipment...