... Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only On-time delivery Logistics service quality Market penetration Empirical study Trucking During economic turbulence, the structural shift toward growing private fleets (i.e. employee drivers) has gained...

...-quality logistics services that satisfy the end customer. This paper aims to investigate how e-commerce supply chain agility and operational logistics service quality affect end-customer repurchase intention in a business-to-consumer (B2C) context. Design/methodology/approach The study was conducted...

...Hasan Uvet; John Dickens; Jason Anderson; Aaron Glassburner; Christopher A. Boone Purpose This research paper aims to examine two hybrid models of logistics service quality (LSQ) and its influence on satisfaction, loyalty and future purchase intention in a business-to-consumer (B2C) e-commerce...

... be contacted at: hkchieh@gm.scu.edu.tw 24 12 2020 17 05 2021 20 08 2021 22 09 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Logistics service quality Importance–performance analysis Home delivery logistics Goal...

...Marek Michalski; José Luis Montes-Botella Purpose This paper aims to determine how the level of logistics service quality facilitates logistics performance in emerging markets. The authors chose Ecuador because it is an emerging economy with relatively stable economic development, making...

...Jea-Il Sohn; Su-Han Woo; Taek-Won Kim Purpose The purpose of this paper is to evaluate logistics service quality using the Kano’s service quality model in the logistics-triadic context. Design/methodology/approach This study undertakes a survey research in semiconductor manufacturing equipment...