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Keywords: Parcel shipping
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Journal Articles
The International Journal of Logistics Management (2018) 29 (2): 723–738.
Published: 14 May 2018
...Jyotirmoyee Bhattacharjya; Adrian Bachman Ellison; Vincent Pang; Arda Gezdur Purpose Customer service provision is a growing phenomenon on social media and parcel shipping companies have been among the most prominent adopters. This has coincided with greater interest in the development of analysis...
