... quality performance through improved process efficiency. Research limitations/implications Drawn upon the resource-based view and social contagion theory, it explained the intention of forming an operational collaboration in a buyer – supplier relationship employing a motivation-opportunity scheme...

...Milorad Kilibarda; Svetlana Nikolicic; Milan Andrejic Purpose The purpose of this paper is to determine how customers from different market segments assess the quality of freight forwarding services, depending on the structure of services, as well as the mutual relation between the freight...

...George A. Zsidisin; Boyana Petkova; Lance W. Saunders; Mark Bisseling Purpose The purpose of this paper is to provide a framework for identifying and managing supply quality risk (SQR). Design/methodology/approach The research method began with a literature study to form a grounded model...

...; and long lead-time (40 days). Thus the focus is on cost minimization, reducing the buffer of slaughtered chickens, ensuring food safety and minimizing external purchases. Quality Forecasting Supply chain management Food industry System dynamics Push-pull supply chain Sanitary risk...

... by examining the case of green reverse logistics (GRL). Design/methodology/approach Through the lens of diffusion of innovation and resource‐advantage theory, the authors examine whether or not consumers perceive products made via GRL practices to be equivalent to brand‐new products in terms of quality...

...Judith M. Whipple; Joseph Roh Purpose The purpose of this paper is to propose using agency theory for assessing the likelihood of quality fade in buyer‐supplier relationships and prescribing contractual mechanisms for reducing quality fade. In this paper, quality fade, an element of supply chain...

... as a catalyst for inter‐firm collaboration as a part of a supply chain‐wide Lean change initiative. This approach is termed holistic quality‐based pricing (QBP) because it incorporates criteria that incentivise responsiveness to customer demands in addition to (narrower) product quality criteria...

... performance levels than those firms where both were used. Results of the case study suggest that practicing logisticians view ISO 9000 and ABC as separate initiatives. While the quality systems group led the charge to ISO registration, finance and accounting implemented the ABC model. The case firm did little...